Shipping policy

Thank you for shopping with YIODesigner. This Shipping Policy explains our UK and international delivery options, processing times, shipping charges, tracking, and what to do if there is a problem with a delivery.

Quick Shipping Summary

UK Standard Delivery: Free on orders of £45 or more.
Next Day Delivery: £12, available only for eligible UK deliveries and qualifying UK-stock items where offered at checkout.
Saturday Delivery: £18, available only for eligible UK deliveries and qualifying UK-stock items where offered at checkout.
International Delivery: £15 per order to supported destinations where available.
Standard Processing: Normally 1–3 business days.
Standard Delivery: Typically 5–7 business days after dispatch.

Available delivery methods and final shipping charges are shown at checkout before you place your order.

1. UK Standard Delivery

Orders placed with Standard Delivery are normally processed within 1–3 business days after payment has been successfully confirmed.

After dispatch, Standard Delivery typically takes approximately 5–7 business days.

Orders of £45 or more qualify for free UK Standard Delivery.

During particularly busy periods, public holidays or circumstances outside our reasonable control, processing or delivery may occasionally take longer.

2. Next Day Delivery — UK Only

Next Day Delivery costs £12.

This service is available only for UK deliveries and only for eligible items held in UK stock where the option is offered at checkout.

Eligible Next Day orders are prioritised for dispatch under the delivery terms shown when the service is selected.

If an item is not eligible for Next Day Delivery, the option will not apply to that item or order.

Next Day Delivery availability may depend on product availability, the delivery address, order timing and courier coverage.

3. Saturday Delivery — UK Only

Saturday Delivery costs £18.

This service is available only for eligible UK-stock orders where offered at checkout.

Availability may depend on the delivery address, product availability, order timing and courier coverage.

4. Processing and Delivery Times

Standard orders are normally processed within 1–3 business days.

Once dispatched, Standard Delivery typically takes approximately 5–7 business days.

In occasional cases, delivery may take approximately 10–14 business days because of courier delays, customs procedures, public holidays, periods of high demand or other circumstances outside our reasonable control.

Delivery estimates are provided in good faith. They are estimates unless the delivery option is expressly described as guaranteed when you place your order.

UK distance-selling rules require delivery arrangements, costs and expected timing to be provided before purchase; goods must also normally be delivered within 30 days unless another period has been agreed with the customer.

5. Where Orders Are Fulfilled

We fulfil most orders from UK stock.

Where a selected item is not currently available in our UK warehouse, the order may be fulfilled from our overseas warehouse.

The applicable delivery option and estimated timeframe can therefore depend on product availability and destination.

An item requiring overseas fulfilment will not be treated as eligible for UK Next Day or Saturday Delivery unless that delivery service is expressly offered for the order.

6. International Delivery

We deliver to supported destinations outside the United Kingdom.

Standard international shipping is £15 per order where available.

This includes supported destinations across Europe and other international markets.

Available destinations, delivery methods and final shipping charges are displayed at checkout.

International delivery times can vary by destination and may be affected by customs clearance, local courier networks, public holidays and other local circumstances.

7. Customs, Duties and Import Taxes

For orders delivered outside the United Kingdom, local customs duties, import VAT, taxes, handling charges or similar fees may apply depending on the destination.

Unless expressly stated as included at checkout, these charges are not included in our product or shipping prices and are the customer's responsibility.

Customs procedures can also affect delivery times.

Customers should check any applicable import requirements for their destination before ordering.

8. Order Tracking

Where tracking is available, we will send tracking information after your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for the courier's tracking system to register the parcel and display its first update.

Tracking updates are provided by the relevant delivery carrier and may not always appear immediately.

9. Incorrect or Incomplete Delivery Addresses

Please check your delivery information carefully before placing an order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible.

We will try to help where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional delivery costs resulting from an incorrect address may be payable where appropriate and permitted by law.

10. Delayed Orders

Courier delays occasionally occur.

If your tracking has not updated for an extended period or your order has not arrived within the expected timeframe, contact YIODesigner and provide your order number.

We will review the available tracking information and, where appropriate, contact the relevant delivery partner.

11. Missing Parcels

If tracking indicates a delivery problem or you believe your parcel has been lost, please contact us rather than attempting to resolve the matter solely with the courier.

We may need to investigate the shipment before confirming the appropriate next step.

Nothing in this Shipping Policy limits any statutory rights you may have where goods are not delivered as agreed.

12. Order Changes

If you need to request a delivery address or other order change, contact us as soon as possible.

We cannot guarantee changes once fulfilment or dispatch has begun.

13. Contact YIODesigner About Delivery

For delivery, tracking or shipping questions:

Email: support@yiodesigner.uk
WhatsApp / Phone: +44 7417 393 908
Support hours: Monday–Friday, 09:00–17:30 UK time
Normal response time: Within one working day

For an existing order, please include your YIO order number and the email address used at checkout.