Terms of service
Welcome to YIODesigner.
These Terms of Service ("Terms") explain the rules that apply when you access YIODesigner.uk, use our website or purchase products from us.
They should be read together with our Shipping Policy, Return & Refund Policy and Privacy Policy.
By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded.
1. About YIODesigner
YIODesigner is the trading name used.
Business address:
121/125 Peckham
London
United Kingdom
SE15 5SF
Email: support@yiodesigner.uk
WhatsApp / Phone: +44 7417 393 908
Support hours: Monday–Friday, 09:00–17:30 UK time
Throughout these Terms:
"YIODesigner", "we", "us" and "our" refer to the legal operator identified above.
"You" and "your" refer to a visitor, customer or other user of our website.
2. Using Our Website
You may use our website only for lawful purposes.
You must not:
- use the website for unlawful or fraudulent activity
- interfere with website security or operation
- introduce viruses, malicious code or harmful technology
- attempt unauthorised access to our systems, accounts or customer information
- misuse automated systems in a way that materially interferes with the website
- reproduce or commercially exploit YIODesigner-owned website material except where permitted by law or with our permission
We may take reasonable steps to protect the website, customers and our systems where misuse is detected.
3. Product Information
We aim to provide clear and accurate product information, including descriptions, images, pricing, available sizes and relevant product details.
Goods supplied to consumers must comply with applicable statutory requirements, including requirements that they are as described, of satisfactory quality and fit for their relevant purpose.
Product colours and appearance may vary slightly between photography, lighting conditions and display devices.
Trainer and sneaker sizing can also vary between brands and individual models.
Where model-specific sizing information is available on a product page, that information should be used as the primary reference. Our general Size & Fit Guide is provided as additional guidance.
We may correct genuine product-information errors where necessary.
4. Product Availability
All orders are subject to product availability.
An item appearing on the website does not guarantee that it will remain available until an order has been accepted and processed.
If a product becomes unavailable after an order is placed, we will contact you where appropriate and provide any remedy required, including a refund if we cannot supply the goods.
5. Prices
Prices are displayed in the currency shown on the website or during checkout.
Any shipping charges and other applicable costs collected by YIODesigner will be shown before completion of the order.
We reserve the right to correct genuine pricing or listing errors.
If a material pricing error affects an order already placed, we may contact you before accepting or fulfilling the order.
Nothing in these Terms gives us a right to impose an undisclosed additional charge after a contract has been formed.
Consumer terms and charges must be fair and transparent.
6. Placing an Order
When you submit an order, you are offering to purchase the selected products subject to these Terms.
After ordering, you will normally receive an email confirming that the order has been received.
An acknowledgement that we received your order does not necessarily mean that the order has been accepted.
Acceptance occurs when we confirm acceptance of the order or dispatch the goods, depending on the checkout and fulfilment process applicable to the transaction.
7. When We May Refuse or Cancel an Order
We may reasonably refuse or cancel an order where, for example:
- the product is unavailable
- payment cannot be authorised
- a genuine pricing or listing error has occurred
- we reasonably suspect fraud or unauthorised payment activity
- the delivery address cannot be serviced
- accepting the order would require us to act unlawfully
If we cancel an order after taking payment, we will refund any amount due to the applicable payment method.
8. Order Changes and Cancellations Before Dispatch
If you want to request an order change or cancellation, contact us as soon as possible at: support@yiodesigner.uk
We will try to help, but cannot guarantee changes after processing or fulfilment has begun.
Your statutory cancellation rights after entering into an online consumer contract remain separate from this operational order-change process. Online customers generally have a statutory cancellation period for qualifying purchases.
9. Payment
Payment must be made using a payment method offered during checkout.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Payments may be handled by third-party payment processors and their terms and privacy practices may also apply.
We do not require customers to provide payment credentials through ordinary customer-support messages.
10. Shipping and Delivery
Delivery destinations, charges, services and estimates are described in our Shipping Policy and shown where applicable during checkout.
Our current UK options can include:
Free Standard Delivery on qualifying orders of £45 or more
Next Day Delivery — £12 for eligible UK-stock orders
Saturday Delivery — £18 for eligible UK-stock orders
International Standard Delivery is £15 per order to supported destinations where available.
Standard orders are normally processed within 1–3 business days, with Standard Delivery typically taking approximately 5–7 business days after dispatch.
For complete and current delivery information, the Shipping Policy is the authoritative customer-facing source.
Under UK distance-selling rules, delivery arrangements, charges and expected times must be made available before purchase, and goods normally need to be delivered within 30 days unless another period has been agreed.
11. Fulfilment
Most orders are fulfilled from UK stock.
Where a selected item is not available in our UK warehouse, it may be fulfilled from an overseas warehouse.
Delivery options can therefore depend on stock location, destination and courier availability.
UK Next Day and Saturday Delivery apply only to eligible orders where those services are offered.
12. International Orders and Customs
For deliveries outside the United Kingdom, customs duties, import VAT, taxes, handling charges or similar local fees may apply.
Unless expressly stated as included during checkout, applicable destination-country import charges are the customer's responsibility.
Customers are responsible for complying with applicable import requirements in their destination.
13. Returns and Cancellation Rights
Qualifying online customers can have statutory cancellation rights in addition to any contractual rights offered by YIODesigner.
For eligible distance purchases, customers generally have 14 days after receiving goods to notify cancellation and another 14 days to return the goods after providing that notice.
Complete conditions and procedures are provided in our Return & Refund Policy.
Nothing in these Terms removes statutory rights relating to faulty, incorrect or misdescribed goods.
14. Faulty, Incorrect or Damaged Goods
If goods are faulty, incorrect or not as described, you may have statutory remedies.
These can include refund, repair or replacement depending on the circumstances and applicable law.
We ask customers to report obvious delivery damage or incorrect items within 48 hours where possible so that we can investigate quickly.
That request does not reduce statutory rights.
15. Refunds
Refunds due under our Return & Refund Policy will normally be issued to the original payment method.
Where statutory online-cancellation rules apply, standard outbound delivery costs are also refunded where required by law, although additional premium delivery costs above the standard service do not generally have to be refunded.
After a refund has been issued by us, a bank or payment provider may take approximately 5–10 business days to display it.
16. Intellectual Property
Unless otherwise stated, original website content created by or for YIODesigner, including original text, graphics, layouts and YIODesigner branding, is protected by applicable intellectual-property laws.
You may access the website for personal and lawful use.
You must not reproduce, publish, sell, distribute or commercially exploit YIODesigner-owned material without permission except where permitted by law.
Third-party brand names, trade marks, logos and other intellectual property remain the property of their respective rights holders.
Nothing in these Terms grants you any rights in third-party intellectual property.
17. Third-Party Websites and Services
Our website may link to or use third-party services, including payment providers, delivery companies and external websites.
We are not responsible for third-party content or systems that we do not control.
Third-party services may have their own terms, privacy policies and operating conditions.
18. Website Availability
We aim to keep YIODesigner.uk available and functioning correctly.
However, continuous or error-free availability cannot be guaranteed.
We may temporarily restrict website access for maintenance, security, updates or technical reasons.
We will not use this clause to exclude liability that cannot legally be excluded.
19. Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
Nothing in these Terms limits your statutory consumer rights.
Contract terms that attempt to remove responsibility for faulty or misdescribed goods, or otherwise remove statutory consumer rights, may be unenforceable under UK consumer law.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable as a result of the relevant breach or event.
20. Privacy
Personal information is handled in accordance with our Privacy Policy.
Please read that policy for information about the personal information we collect, how it is used, retention, sharing and your rights.
21. Cookies
The website may use cookies and similar technologies for operation, customer preferences, analytics and other permitted purposes.
Further information will be available through our Privacy Policy, cookie notice and/or cookie-preference controls as applicable.
22. Changes to These Terms
We may update these Terms to reflect changes in our website, business operations or applicable requirements.
The latest version will be published on this page with an updated revision date.
Changes will not remove rights that have already arisen under applicable law.
Contract terms used with consumers must remain fair and transparent.
23. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer residing elsewhere, you may also benefit from mandatory consumer protections that apply in your country of residence.
Nothing in this clause removes protections that cannot legally be excluded.
24. Customer Support and Complaints
If you have a question, concern or complaint about an order or our service, please contact:
YIODesigner
121/125 Peckham
London
United Kingdom
SE15 5SF
Email: support@yiodesigner.uk
WhatsApp / Phone: +44 7417 393 908
Hours: Monday–Friday, 09:00–17:30 UK time
We normally respond within one working day.
When contacting us about an existing order, please provide your YIO order number and the email address used at checkout.